RBS Transfer question

I transferred from CC to RBS and I am finishing up my first semester at Rutgers. My transfer credits for some reason are 3 credits short of what they should be, making me appear as a sophomore and not a junior in the system. When I email the external transfer person at RBS they seem to be ignoring me and my concerns which is frustrating. Onestop said I have to go through the business school directly too I’ve tried them as well. What should I do? Is there someone else within RBS I can talk to?