Assistance- Connectwise PSA APIs

Hi everyone,

I’m working on automating the ticket creation flow between my RMM and ConnectWise PSA. I’ve created multiple templates in ConnectWise, and my goal is to trigger specific templates based on the source of the ticket. For example: • Use one template if the ticket is triggered from a patch. • Use another template if it’s triggered from inventory, and so on.

I’ve already figured out the API for creating tickets in ConnectWise PSA, but I can’t find any way to pass a template ID via the API. I want to dynamically specify the template when creating a ticket, but it doesn’t seem supported, or I’m missing something.

Does anyone know if this is possible? Is there an API or a workaround to achieve this?