They really implemented this?!
The ENTIRE goal of this is to afford DoorDash even more plausible deniability when it comes to rejecting refund requests. If a customer reports an item as missing but the order was within a certain weight tolerance at the restaurant, they can deny the refund on the basis that the order passed a weight check.
I'm so excited for the memes. I can't fucking believe they actually pulled the trigger on this. This is going to cause a shit storm of biblical proportions among dashers, customers, restaurants, and DD support simultaneously. The whole ecosystem is going to have a conniption and pitch a collective fit.
I don't know what kind of tolerance DD chose for what items can weigh in at and still register as being part of the order, but I know they're gonna be wrong.
Any menu item that can be heavily customized has the potential to alter an order weight enough that the expected weight of the order will be out of tolerance and trigger the system. Restaurants are just going to set shit on the scales to weigh down an order if it's too light or lift up on the bag slightly if it's too heavy until the order weighs what it's supposed to.
There's just too much deviation in how food is prepared for this to ever ensure measurable accuracy with an order.
The ENTIRE goal of this is to afford DoorDash even more plausible deniability when it comes to rejecting refund requests. If a customer reports an item as missing but the order was within a certain weight tolerance at the restaurant, they can deny the refund on the basis that the order passed a weight check.
I'm so excited for the memes. I can't fucking believe they actually pulled the trigger on this. This is going to cause a shit storm of biblical proportions among dashers, customers, restaurants, and DD support simultaneously. The whole ecosystem is going to have a conniption and pitch a collective fit.
I don't know what kind of tolerance DD chose for what items can weigh in at and still register as being part of the order, but I know they're gonna be wrong.
Any menu item that can be heavily customized has the potential to alter an order weight enough that the expected weight of the order will be out of tolerance and trigger the system. Restaurants are just going to set shit on the scales to weigh down an order if it's too light or lift up on the bag slightly if it's too heavy until the order weighs what it's supposed to.
There's just too much deviation in how food is prepared for this to ever ensure measurable accuracy with an order.