EAD OUTSIDE PROCESSING TIME

Now where I’m from 10 months is usually the processing time now i’ve been hoping to get it within the 10 months is didn’t happen however when i check the portal it says i can submit an inquiry request on February 14, 2024. I called got to this lady and after I’ve fully verified my information she’s going to tell me the case is still within normal processing time i tried to explain to her but she kept talking over me i became furious and ended the call then made another try at this because i know I’m within the green to submit that request i got another agent i gave him the receipt number and immediately he could tell me it’s outside normal processing and he will submit a request and i should receive an answer with 30 days. So I’ll keep my fingers crossed and hopefully i get some good news.