A warning to all RI Energy customers: Never trust this garbage ass company.

I'm steamed right now.

Rhode Island Energy is utterly useless and very anti customer.

In January of this year, they incorrectly double charged my wife and I for our January gas AND electric bill, citing an error on their end due to a "site maintenance issue."

The charge overdrafted the account we use to pay our bills (thankfully I saw it before the fee hit and could transfer funds back to it to get it in the green) and when I called the next day to complain and ask for my money back, I got the run around and a half-assed excuse that they would apply the nearly $600 overpayment as a credit to our account for the next month.

Oh and after I bitched more, they gave me a combined $50 "inconvenience" credit for my troubles. Wow. Thanks guys.

Big effort.

When I INSISTED on the money back, I was told the best they could do is send it in 30 days ... and instead, when pulling up my account tonight, I see it is once again merely a credit on my account and that refund is never coming.

Now, this isn't a problem for me as I am fortunate enough to not live paycheck to paycheck but I can only imagine how this type of shitty customer service harms customers of this company who DO live paycheck to paycheck and can't afford to spend an extra almost $600 unexpectedly because of THEIR error.

The fact that this company has an unfair monopoly in this state is ludicrous and the ONLY reason I still utilize it is because a lack of better options.

Garbage company.

Edit to add: The point of my post is less about me complaining because it is what it is but to say, instead, DO NOT trust these POS.

If this happens to you, don't bother calling RIE. Just call your credit card company and issue a chargeback.

I knew that's what I should've done but I decided to give them the benefit of the doubt.

My mistake. Won't happen again.