Slice not processing account deletion request since 2 years - next steps?

Like the title says, I put in a deletion request for my Slice account back in Dec'2022. The account has still not been deleted, I also did not care much about it till now..

Today I had to raise a request for deletion again, is there something I can do to raise this issue and claim some compensation? Or does it not qualify.

Any help is appreciated, TIA!