The new fries are horrible
I'm betting that Chick Fil A reads this subreddit so ...
Dear Chick Fil A,
The new fries are much too hard and devoid of flavor. I don't know who advised you to make the fries more like chips but you should fire that person. Please go back to the old fries. PLEASE.
Regards, A former patron waiting for the return of the fries that he loved.